Contact Us
Check your order status instantly
You can track the live progress of your prescription review and dispatch right now:
- Log in here: https://account.getadrip.shop
- Enter your email address
- We will send a secure code (OTP) to your email — enter this code to log in
- Click on Orders
On mobile?
Tap View Timeline to see your full tracking history. If you do not see your order in your account, it is likely that a different email address was used at checkout. Please try logging in with any other email address you may have used previously.
Waiting for a medical review?
Please ensure you have checked your inbox — including your junk folder — for any messages from our medical team.If you have been waiting longer than 72 hours, it most likely means the required documentation or photos were not uploaded, or our clinicians have contacted you for more information.
Still need help?
You can find instant answers to common questions (dosing, subscriptions, WBQ, delivery and more) in our Help Centre:https://getadripsupport.zendesk.com/hc/en-gb
You can also call us on +44 203 441 9096(Open Monday to Friday, 9:30am – 5:00pm)
Or send us a message directly here: https://getadripsupport.zendesk.com/hc/en-gb/requests/new
A quick note
Please do not create another ticket or send multiple follow-up replies, as this may delay your request. Our team aims to respond within 2–3 working days and will be in touch through this ticket.
📦 Prescription Delivery Reminder
Prescription medication must be received in person. If you choose a safe place, neighbour, parcel box or unattended location in the courier’s app, this overrides our cold-chain delivery requirements. You accept full responsibility for the parcel once it is delivered.
If the medication is lost, stolen, or affected by temperature issues in these circumstances, it cannot be refunded or replaced under UK pharmacy law.
If you are not home, the courier will usually attempt delivery again on the next working day.
Before You Submit a Ticket
To help us respond as quickly as possible, please do not create multiple tickets or send repeated follow-up messages.
Each new ticket restarts your place in the queue and may delay your response.
Our team aims to respond within 2–3 working days, and we will update you directly through your existing ticket as soon as we have an update.