Terms & Conditions
Introduction
The Get A Drip Shop website is owned and operated by Get A Drip Limited, a company incorporated in England and Wales with company number 10471035 and registered office at Unit 5 Aylesford Court, Works Road, Letchworth Garden City, England, SG6 1LP. These Terms and Conditions govern your use of our website, and by using it, you agree to be bound by them. Please read them carefully, as they affect your legal rights. If you do not agree to these Terms and Conditions, please refrain from using our website.
If you have any questions or need assistance regarding our website, feel free to reach out to us at support@getadrip.com.
We may update these Terms & Conditions at our discretion. Any changes will take effect as soon as they are made accessible on the website. It is your responsibility to review these Terms & Conditions regularly to stay informed of any updates.
Other applicable terms
You should take the time to review our Privacy Policy, which also governs your use of our Website. This policy outlines how we handle the data we collect from you, as well as any information you provide to us.
If you choose to purchase any products from us, including medicines, you will need to refer to our Terms of Sale for the specific terms that apply to your transaction
Our Pharmacy
Get A Drip Pharma Limited, a subsidiary of Get A Drip Limited, provides operational services to its parent company, including pharmacy dispensing and prescribing services. Any medicines we prescribe are dispensed and supplied by the pharmacy below:
Get A Drip Pharma Limited, Unit 5, Aylesford Court, Works Road, Letchworth Garden City, SG6 1LP, United Kingdom.
GPhC Registration:registered with the General Pharmaceutical Council (GPhC) under registration number 9012347.
Pharmacy Contact Details
Pharmacy Email – enquiries@gadpharma.com
Pharmacy Phone Number: 020 333 79917
GPhC Registration
Registered with the General Pharmaceutical Council (GPhC) under registration number 9012347.
Superintendent Pharmacist
The Pharmacy’s Superintendent Pharmacist is Ravdeep Chaggar (GPhC Registration Number: 2077188)
Prescribers
The Pharmacy’s Pharmacist Independent Prescriber is Asarthan Kandiah (GPhC Registration Number: 2206398)
Access to our website
We reserve the right to restrict access to certain parts of our website in specific situations.
Keep your login details, such as email address for login, password, and other identifiable details confidential, as sharing them with any third party violates our terms and may result in restricting or disabling access to the website and our services.
Our website is for your personal use. You agree not to use our website or the content of our website for any commercial or business purposes. Violating this clause is considered a criminal offence under the Computer Misuse Act 1990. We will report any such violations to the appropriate law enforcement authorities and will cooperate fully by disclosing your identity. If a breach occurs, your right to access and use our site will cease immediately.
You must not misuse our Website by intentionally introducing viruses, trojans, worms, logic bombs, or any other malicious or harmful material. Additionally, you must not attempt to gain unauthorised access to our Website, the server hosting our Website, or any connected servers, computers, or databases.
Acceptable Use
Any material which you contribute or upload to our Website must be true, accurate and correct, comply with applicable law and must not defame any person, be obscene, offensive, hateful or inflammatory, promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, infringe any copyright, database right or trademark of any other person, be likely to deceive any person, breach any legal duty owed to a third party (such as a contractual duty or a duty of confidence), impersonate any person, or misrepresent your identity or affiliation with any person.
You shall not knowingly transmit any data that can be harmful to our website including, but not limited to, trojan horses, worms, time-bombs, keyloggers, spyware, and adware.
Links on our website and Intellectual Property rights
We sometimes link to other websites and mobile apps. These links are there for your information only and we have no control over their content. We can’t guarantee they are factually correct, nor can we accept any responsibility for any damage or loss you may suffer as a result of their use.
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal use. You may also draw the attention of others within your organisation to content posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged. You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Warranties
The content of the website may change, be updated or suspended. Therefore, we are unable to give you, and we exclude, all representations and warranties as to the accuracy and completeness of the information published on our website. Nor can we guarantee that the material is up to date or that every service and product will be available at all times, or indeed that the website itself will not be discontinued in the future.
We can't be held liable and you will not be entitled to any type of compensation or other payment if the website is discontinued, if any content is inaccurate, or if any of our services are changed.
If you aren't happy with the website, its content, or availability, your sole right and remedy is to stop using the website.
Liability
To the extent permitted by law, we and third parties connected to us expressly exclude any liability for any loss or damage of any nature, such as any business losses, whether direct, indirect or consequential, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill incurred by any user in connection with our website, or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Nothing in these Terms & Conditions limits our liability for death or personal injury arising from our negligence; fraudulent misrepresentation or misrepresentation as to a fundamental matter; or any other liability which cannot be excluded or limited under applicable law.
Restriction, Suspension and Termination
We may restrict, suspend or terminate your access to our website if we believe that you have breached these Terms & Conditions at any time. Any such restriction, suspension or termination will be without prejudice to any rights that we may have against you in respect of your breach of these Terms & Conditions. We may also remove the website as a whole or any sections or features of the website at any time.
Jurisdiction and applicable law
These Terms & Conditions, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Complaints Procedure
Complaint Standards
- We treat all complaints seriously.
- You will always be treated with courtesy and fairness. We would hope that you will always be courteous and fair in your dealings with our staff.
- We will treat your complaint in confidence.
Listen
- Listen to the customer’s complaint and understand what has happened and why the customer is complaining.
Inform
- Acknowledge the complaint within 2 working days of receiving the complaint.
- Tell the customer that their complaint will be investigated and they will receive a response within 2 weeks.
Respond
- Share findings from investigation
- Provide a full and clear explanation about how the decision was reached and provide evidence where applicable
- Acknowledge any wrongdoing and offer a remedy depending on the problem and the findings
Process
- Client email is received (if complaint is in person or over the phone then we would request to put the complaint in writing to support@getadrip.com).
- The complaint is forwarded to the relevant department with the Head of Department in copy.
- Respond to client within 2 working days and inform them that their complaint will be investigated and they will receive a response within 2 weeks.
- Complaint is discussed with the Head of Department and the member of staff in question.
- Investigation / root cause analysis conducted.
- Respond to customers within 2 weeks, informing them of the investigation, outcome and final decision.
Recording of Complaints:
We log and review all complaints we receive so that we can monitor the types of problems, identify trends, and assess how long we are taking to deal with them, with the aim of continuous improvement.
We will handle your information in compliance with all relevant data protection legislation.
If you are not satisfied with how we have handled your complaint or the outcome:
If you are dissatisfied with the response you get from us, you may escalate your complaint to one of our regulatory bodies.
Contact Us
To make a complaint, please email support@getadrip.com with as much detail on the matter as you are able to provide. Please make sure to explicitly mention that this is a formal complaint.