Terms and Conditions
About Get A Drip Services. Get A Drip clinics located in the United Kingdom (England, Scotland, Wales and Northern Ireland only) are owned and operated either by us directly or by one of our franchise partners (“Franchisees”).
Cancellation Policy
Please note that Get A Drip operates on a 24 hour cancellation policy. If you wish to cancel or rearrange your appointment, we kindly ask you to give us at least 24 hours’ notice. It is the client’s responsibility to provide timely notice. If a client arrives more than 10 minutes after their appointment start time or fails to arrive for their scheduled appointment without prior notice, we will consider this a no-show.
Clients who no-show, or wish to cancel or reschedule their appointment within 24 hours of their scheduled appointment time, are subject to a late cancellation fee. This fee is equivalent to the full cost of the appointment and will be charged to the client’s payment method on file. To rearrange or cancel your appointment, please log in to your account here: UK & Ireland.
Alternatively, please phone or email your dedicated Get A Drip clinic and speak to a member of our team who can assist you. We strive to ensure that we are always available to you and are open 7 days a week.Get A Drip reserves the right to exercise discretion in applying this policy.
We understand that exceptional circumstances may occasionally prevent clients from providing the required 24-hour notice. In such cases, clients should contact Get A Drip as soon as possible via phone or email to discuss their situation. Where clients provide reasonable explanations for their inability to attend and give notice, we may consider waiving the cancellation fee. Such decisions will be made on a case-by-case basis.
Get A Drip reserves the right to modify or update this cancellation policy at our discretion.
Online Bookings (UK & Ireland)
For UK & Ireland online bookings, it is a requirement that you provide your credit / debit card details in order to confirm and secure your appointment with Get A Drip. This protocol is implemented to mitigate the occurrence of no-shows and last-minute cancellations, which can have a detrimental impact on our operations and inconvenience other clients. It also ensures a secure payment process for your convenience.
Please note that your card will NOT be charged when booking online. Your payment will only be processed and charged by our staff once you arrive at our clinic for your appointment. In the case of mobile appointments, you may receive a digital invoice to be paid in advance of your scheduled appointment.All card details entrusted to us are stored through our PCI compliant payment system, adhering to the highest security standards. If you wish to remove your card details from our system, you have the option to do so at any time by accessing your account or requesting assistance from our staff.
Home & Office Visits
Home and office visits are subject to minimum spend with an additional call out fee, which may vary per location. If a cancellation is made less than 24 hours before your appointment, you will be subject to a late cancellation fee, as per our Cancellation Policy above. This fee is equivalent to the full cost of the appointment and will be charged to your payment method on file. Call outs must be paid 24 hours in advance, or – if the booking is made less than 24 hours before the appointment – at the time of booking. We will issue an invoice which must be paid in full, and in advance. We do not offer refunds on call outs unless the medical consultation identifies you are not legible for your IV Drip Therapy. Call out times may vary up to 2 hours due to external circumstances such as poor traffic. We may try to contact you before, during or after the scheduled call out time to provide updates. We ask that you please keep your phone nearby to answer. The person having the drip must be present and ready for their appointment at the time of the appointment. If the customer is not ready at the appointed time then we will consider this as a cancellation (see above cancellation policy) and we reserve the right to invoice the full amount and not offer a refund. We have lots of home call out customers and delays have a knock-on effect on our other customers. Every person having an appointment must have their own email address. We will email a medical questionnaire in advance of the appointment, which must be completed at least 12 hours prior to the appointment. If the medical questionnaire has not been completed in advance of the appointment, we reserve the right to cancel the appointment. Only selected promotions and discounts apply to home and office visits. Please note the terms and conditions for each individual promotional offer for clarity. We accept payment for call outs with gift card vouchers. Please see specific Gift Card terms and conditions further down this page. Click here to request a call out.
Urban Call Outs
Click here to view terms and conditions for our London & West Midlands call out service, facilitated by Urban. Urban Call Outs are operated by independent franchisees of Get A Drip. Each franchisee is independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the services to you. The contract for your purchase of the products will be between you and the business that operates the participating call-out (which will be one of Get A Drip’s franchisees). The participating franchisee is responsible for preparing the products and providing them to you. The terms and conditions of sale that apply at the participating restaurant will apply to your order.
Packages
Packages are non-refundable and non-transferrable. Packages are sold per person and cannot be shared between multiple people. If you do not arrive for your appointment without prior notice (24 hours), we will deduct this treatment from your Package. Our Packages have no expiry date, unless otherwise stated. Each Package may have specific limitations or usage guidelines, which you agree to follow.
Cryotherapy Membership
Cryotherapy Monthly Unlimited Membership: £600 paid monthly. A maximum of 1 Cryotherapy session can be used per day. Memberships cannot be shared between multiple people. Individual session price of £20 is calculated based on everyday use of our Cryotherapy Monthly Unlimited Membership throughout a 30-day month period. Your membership will renew automatically every month, with payment charged to your card on file. You may cancel your membership at any time. See 2. Membership Cancellation for how to cancel your membership.
1. Membership
Charge Authorisation
By signing up for a Get A Drip Cryotherapy Monthly Unlimited Membership, you authorise Get A Drip to deduct monthly dues from your debit/credit card. The monthly deductions will begin on the date of sign up and continue being charged on the same date of every month. You understand charges will continue month-to-month until you choose to cancel your membership. There is no minimum commitment period.
2. Membership Cancellation
By signing up for a Get A Drip Cryotherapy Monthly Unlimited Membership, I understand the membership cancellation procedure is to submit a written notification of cancellation via email at least 7 days prior to my final billing cycle. This notification must be sent via email to your local Get A Drip branch. If you wish to cancel your monthly membership with us, you must cancel a minimum of 7 days before your next payment is due to be collected, in order to avoid entering the next billing cycle.
3. Refunds
All memberships and packages are non-refundable and non-transferrable.
4. Age Restrictions
All clients must be over the age of 18 at the time of their membership purchase.
5. Bookings
You can make an individual Cryotherapy session booking for any available time online via our website, or onsite with our clinic teams. Each Cryotherapy session will be automatically redeemed against your Cryotherapy Monthly Unlimited Membership. All bookings are confirmed via email.
6. Appointments
We encourage all first-time customers to arrive 15 minutes before their appointment. For experienced cryotherapy users, we recommend at least 5 minutes before their appointment.
If you are more than 15 minutes late, we reserve the right to amend your appointment time.
7. Suspension
and Termination of Service
Get A Drip may suspend the operation of our Cryotherapy machines and services for repair or maintenance work or in order to update or upgrade the functionality of the service from time to time. Get A Drip may terminate your membership immediately in the event you breach any of these terms and conditions or do not pay any sums due to Get A Drip (including if the credit/debit card you use is not valid or does not work for another reason).
8. Pricing
Get A Drip reserves the right to review their prices and implement these accordingly at any time. Written notice will be issued by Get A Drip.
9. General
Get A Drip may change these terms and conditions from time to time. By browsing the site and viewing these terms and conditions, you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.
These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.
Policy on Children
We regret that we are unable to allow children to remain unaccompanied in our reception areas. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our clinic staff to watch their children during treatments. For health and safety reasons, children are prohibited from entering the treatment rooms at any time.
Pets Policy
We regret that we are unable to allow pets in the clinic at any time. We do allow service animals, however.
Promotional Offers
All promotional offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.
Promotional offers are only for in-clinic use. They are not available on home and office visits unless stated otherwise.
Promotional discounts are not applicable on packages, DNA Tests, Gift Vouchers, or Blood Testing unless stated otherwise. Please check individual promotional offers’ T&Cs.