Website Policies
Website Policies
Our Policies:
A) Terms and Conditions
The general rules for using our websites and services.
B) Terms of Sale
The terms that apply when you order prescription medications or products from us.
C) Privacy Policy
How we collect, use, and protect your personal information.
D) Cancellation Policy
When and how you can cancel orders placed with us.
E) Shipping Policy
How we deliver your orders and important information about receiving products safely.
F) Cancellation & Refund Policy
Our rules on returning products, including what to do if you receive a faulty item.
Who We Are
Get A Drip Limited, Get A Drip Operations Limited, and Get A Drip Pharma Limited ("Get A Drip", "we", "us", or "our") provide medical services, prescription dispensing, and wellness treatments across the United Kingdom.
A) Get A Drip - Terms and Conditions
1. About Us
Get A Drip is operated by:
• Get A Drip Limited (Company No. 10897571)
• Get A Drip Operations Limited (Company No. 12308527)
• Get A Drip Pharma Limited (Company No. 14102648)
Registered Office:
Unit 5 Aylesford Court, Works Road, Letchworth Garden City, SG6 1LP, United Kingdom.
"Get A Drip", "we", "us", and "our" refer to all entities together.
We provide healthcare consultations, prescription services, pharmacy dispensing, wellness services, and related products.
2. Acceptance of Terms
By using our website or services, you agree to comply with and be bound by these Terms and Conditions.
We may update these Terms at any time.
You should check this page regularly for updates.
Your continued use of the website will constitute acceptance of any amended Terms.
3. Eligibility to Use Our Services
To register and purchase through Get A Drip, you must:
• Be at least 18 years old;
• Be a resident of England, Wales, or Scotland;
• Provide complete and accurate registration information.
We reserve the right to:
• Refuse any registration;
• Refuse service;
• Cancel any order where eligibility requirements are not met.
We may require identity verification at any point before dispatching an order.
4. Account Registration
You must ensure that:
• All information provided is true, accurate, current, and complete;
• You update your information if it changes.
You are responsible for maintaining the confidentiality of your account credentials.
If you suspect unauthorised access, you must notify us immediately.
We reserve the right to suspend or terminate accounts at our discretion.
5. Medical Consultations and Prescriptions
Some services require you to complete a medical consultation form.
You must answer all questions truthfully and to the best of your knowledge.
Consultations must be completed personally, and not on behalf of another person.
Our clinicians may:
• Contact you for more information;
• Decline to approve an order if not clinically appropriate.
The decision to prescribe lies solely with our prescribers.
We strongly recommend you inform your GP about any medication or treatment obtained via Get A Drip.
6. Our Right to Refuse Orders
We reserve the right to:
• Refuse or cancel any order at any time for any reason;
• Refuse supply of a product where it is clinically inappropriate;
• Decline an order if identity or eligibility cannot be confirmed;
• Limit the quantity or frequency of supply based on professional judgement or legal restrictions.
Orders are accepted subject to clinical approval and product availability.
7. Price and Payment
All prices are displayed in GBP (£) and are subject to change without notice.
VAT may apply to some non-prescription products.
We take all reasonable care to ensure price information is correct.
However, if an error occurs:
• We are not obliged to supply the product at the incorrect price;
• We reserve the right to cancel affected orders and issue refunds.
Payment must be made in full at the time of ordering.
8. Delivery
We use DPD as our delivery partner.
Delivery is available to addresses in England, Wales, and Scotland only.
We do not deliver to PO boxes or forwarding addresses.
Prescription items requiring refrigeration are dispatched using cold chain couriers to maintain a temperature between 2°C and 8°C.
You must ensure someone is available to accept delivery:
• Cold chain products cannot be reattempted if the delivery fails.
• If delivery fails and the cold chain is compromised, the product will be destroyed, and no refund will be issued.
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by third parties or circumstances outside our control, including public holidays.
9. Risk and Ownership
Risk of loss or damage to products passes to you upon delivery.
Ownership of products passes to you once we have received full payment.
10. Subscriptions
Where offered, subscription services are subject to the following terms:
• Clinical re-approval is required at intervals set by our clinicians.
• Payment is collected automatically at the frequency selected by you.
• You may cancel a subscription by giving at least seven (14) days' notice before the next scheduled payment.
• We reserve the right to modify subscription prices or terms with thirty (30) days' notice.
Subscriptions may be paused or cancelled if clinical approval is not obtained.
11. Faulty or Incorrect Products
If you receive a faulty product, you must report this to the manufacturer before contacting us:
• For Wegovy® (Novo Nordisk): Call 0800 023 2573 or email complaintinfo@novonordisk.com.
• For Mounjaro® (Eli Lilly): Call 0800 121 8697 or email uk_medinfo@lilly.com.
You must obtain a Complaint Reference Number from the manufacturer.
Once obtained, contact us at support@getadrip.com.
We will offer a refund or replacement only upon confirmation of a manufacturing fault.
We are unable to accept returns of prescription items unless confirmed faulty.
12. Unwanted Medication
We do not accept returns of unwanted or unused medication.
You must take any unwanted medication to a local pharmacy for safe disposal.
Sharps waste must be disposed of according to your local council’s guidelines.
13. Cancellation Policy
Orders for prescription treatments can be cancelled only before clinical approval.
Once approved by a prescriber, cancellations are not possible under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Non-prescription items may be cancelled within 14 days of receipt if unopened and in original condition.
Subscription services can be cancelled at least fourteen (14) days prior to the next billing date.
14. Your Responsibilities
You must:
• Check all medicines upon receipt to ensure they match your order and prescription;
• Use treatments strictly in accordance with prescriber guidance;
• Not resell or supply any products obtained through Get A Drip to others.
We are not responsible for consequences arising from misuse of medicines or non-compliance with instructions.
15. Disclaimer
All content provided on our website is for informational purposes only and does not constitute medical advice.
Always seek advice from your GP or another qualified health provider regarding any medical condition.
Get A Drip accepts no responsibility for any reliance placed on information available through our websites.
16. Limitation of Liability
We do not exclude or limit liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, or fraud.
Subject to the above:
• We will not be liable for loss of profits, loss of business, or indirect/consequential loss.
• Our total liability to you for any loss shall not exceed the amount you paid for the affected product or service.
17. Indemnity
You agree to indemnify, defend, and hold harmless Get A Drip, its affiliates, officers, directors, employees, agents, and contractors from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.
18. Compliance
Get A Drip Operations Limited is registered with the Care Quality Commission (Provider ID: 1-4942973341).
Get A Drip Pharma Limited is registered with the General Pharmaceutical Council (GPhC Registration No: 9012347).
Our healthcare practitioners are fully registered and regulated by the appropriate UK professional bodies (GMC, GPhC, NMC).
19. Force Majeure
We are not responsible for failure to perform or delays caused by events outside our control, including but not limited to strikes, natural disasters, pandemics, courier delays, or system failures.
20. Governing Law
These Terms are governed by the laws of England and Wales.
You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
21. Contact Information
For any queries, complaints or support, please contact:
Email: support@getadrip.com
Registered Office: Unit 5 Aylesford Court, Works Road, Letchworth Garden City, England, SG6 1LP
B) Get A Drip - Terms of Sale
1. Introduction
These Terms of Sale govern the sale of products and services supplied by Get A Drip Limited, Get A Drip Operations Limited, and Get A Drip Pharma Limited (“Get A Drip”, “we”, “us”, “our”) through our website.
By placing an order with us, you agree to be bound by these Terms of Sale.
If you do not accept these Terms of Sale, you must not place an order.
2. Our Details
Get A Drip Limited is registered in England and Wales under Company No. 10897571.
Get A Drip Operations Limited is registered under Company No. 12308527.
Get A Drip Pharma Limited is registered under Company No. 14102648.
Registered Office:
Unit 5 Aylesford Court, Works Road, Letchworth Garden City, England, SG6 1LP.
3. Eligibility to Purchase
To order products or services from us, you must:
• Be at least 18 years of age;
• Be resident in England, Wales, or Scotland;
• Provide current, complete, and accurate registration information.
We reserve the right to:
• Refuse any order;
• Request identity verification at any stage;
• Cancel orders where eligibility requirements are not met.
4. Placing an Order
When you place an order, you are offering to purchase products or services from us on these Terms of Sale.
An order is not accepted until:
• Payment has been authorised;
• Any necessary identity verification is completed;
• Clinical approval is granted (if applicable);
• We send you a dispatch confirmation email.
We are not obliged to accept any order.
We reserve the right to decline or cancel an order for any reason.
5. Clinical Approval
Some orders require review by a qualified clinician.
You must complete a medical questionnaire truthfully and fully.
Our clinicians:
• May request additional information;
• May contact you via email, phone, or video call;
• Reserve the right to decline to prescribe if clinically inappropriate.
No medicines will be dispatched until clinical approval is confirmed.
If clinical approval is not granted, your order will be cancelled and a refund processed.
6. Price and Payment
All prices are displayed in GBP (£) and are inclusive of VAT where applicable.
We take reasonable care to ensure prices are accurate.
However, if a pricing error occurs:
• We are not obliged to supply the product at the incorrect price;
• We will cancel and refund your order if necessary.
Payment must be made at the time of ordering using the available methods.
We accept no responsibility for losses suffered due to unauthorised access during payment unless caused by our negligence.
7. Subscriptions
Where subscriptions are offered:
• Payment will be taken automatically at the chosen frequency.
• Subscriptions are subject to ongoing clinical re-approval.
• You may cancel a subscription at least seven (7) days prior to the next billing date.
• We may adjust subscription pricing or terms by giving you thirty (30) days' notice.
Subscriptions may be paused or cancelled where clinical re-approval is not obtained.
8. Delivery
We use DPD as our delivery partner.
Deliveries are made only within England, Wales, and Scotland.
We do not deliver to Northern Ireland, Channel Islands, Isle of Man, PO boxes, or forwarding addresses.
Prescription medicines requiring refrigeration are dispatched using cold chain methods (2°C–8°C).
You must ensure someone is available to accept delivery:
• Missed deliveries of cold chain products result in product destruction with no refund.
• Delivery estimates are provided for guidance only.
We are not liable for delays caused by courier services or events beyond our control.
9. Risk and Ownership
Risk of loss or damage passes to you when the products are delivered.
Ownership of the products passes once full payment has been received.
10. Faulty or Incorrect Products
If you receive a faulty product, you must:
1. Contact the manufacturer directly:
• Wegovy® (Novo Nordisk): 0800 023 2573 or complaintinfo@novonordisk.com
• Mounjaro® (Eli Lilly): 0800 121 8697 or uk_medinfo@lilly.com
2. Obtain a Complaint Reference Number.
3. Contact us at support@getadrip.com providing:
• Your name;
• Your order number;
• A description of the issue;
• The manufacturer's Complaint Reference Number.
Upon confirmation of the fault by the manufacturer, we will arrange either:
• A replacement (subject to availability); or
• A refund for the affected product.
No replacement or refund will be processed without a valid Complaint Reference Number from the manufacturer.
11. Returns
Prescription medications cannot be returned once dispensed and dispatched unless a manufacturing fault is confirmed.
For non-prescription products (e.g., supplements or test kits):
• You may return items within fourteen (14) days of receipt.
• Items must be unopened, unused, and in their original packaging.
• You are responsible for return postage costs unless the product is faulty.
We reserve the right to refuse refunds for products returned in an unsatisfactory condition.
If you cancel your order after submitting your consultation form but before clinical approval is granted, we reserve the right to deduct £25 from any refund processed to cover administrative and clinical costs.
If you fail to respond to our reasonable attempts to contact you within thirty (30) days, we reserve the right to cancel your order or subscription and retain any payments made.
12. Cancellation Policy
You may cancel an order for non-prescription products within fourteen (14) days of receipt, provided the products are unopened and unused.
For prescription treatments:
• Cancellation is permitted only before clinical approval is granted.
• Once clinical approval is completed, cancellation rights under consumer legislation no longer apply.
Subscription cancellations require at least seven (7) days' notice prior to the next billing date.
13. Your Responsibilities
You are responsible for:
• Providing accurate and complete information during consultation and ordering;
• Checking that the medicines received match your prescription;
• Using medicines according to the instructions provided;
• Contacting us immediately if any product appears damaged, incorrect, or unsafe.
You must not:
• Resell or distribute any products purchased from us;
• Share prescription medicines with any third party.
Failure to follow these obligations may result in serious health risks and may breach UK law.
14. Disclaimer
The information provided on our website is for general information purposes only and is not intended to constitute medical advice.
You should always consult your GP or healthcare provider for personalised medical advice.
We do not accept liability for any decisions you make based on information obtained through our website without consultation with a qualified healthcare professional.
15. Limitation of Liability
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.
Subject to the above:
• We are not liable for indirect losses, consequential losses, loss of profit, or loss of business.
• Our total liability for any loss or damage shall not exceed the amount paid by you for the affected product or service.
16. Indemnity
You agree to indemnify, defend, and hold harmless Get A Drip Limited, its affiliates, officers, directors, employees, agents, contractors, and licensors against any claims, liabilities, damages, losses, and expenses arising out of:
• Your breach of these Terms of Sale;
• Your misuse of products supplied by us;
• Your violation of any applicable laws or third-party rights.
17. Force Majeure
We are not responsible for delays or failures to perform caused by events outside our reasonable control, including but not limited to:
• Natural disasters;
• Epidemics and pandemics;
• Industrial disputes;
• Failure of utility services or transport networks;
• Restrictions or regulations imposed by government authorities.
18. Governing Law
These Terms of Sale are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Information
For any queries, complaints or support relating to orders, please contact:
Email: support@getadrip.com
Registered Office: Unit 5 Aylesford Court, Works Road, Letchworth Garden City, SG6 1LP, United Kingdom.
C) Get A Drip - Privacy Policy
1. Introduction
Get A Drip Limited, Get A Drip Operations Limited, and Get A Drip Pharma Limited ("Get A Drip", "we", "us", "our") are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our websites, purchase products, or engage with our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Who We Are
Get A Drip Limited (Company No. 10897571), Get A Drip Operations Limited (Company No. 12308527), and Get A Drip Pharma Limited (Company No. 14102648) jointly control your personal data depending on the services you use.
Our Registered Office:
Unit 5 Aylesford Court, Works Road, Letchworth Garden City, England, SG6 1LP.
3. What Information We Collect
We may collect and process the following categories of personal data:
• Identity Data: full name, date of birth, gender;
• Contact Data: home address, shipping address, email address, telephone number;
• Medical Data: medical history, current medications, treatment history, consultation notes;
• Payment Data: billing address, partial payment card information (processed securely);
• Transaction Data: details of orders placed and fulfilled;
• Technical Data: IP address, device information, browser type, access times;
• Marketing and Communications Data: your preferences for receiving marketing communications, including where permitted under soft opt-in rules.
We do not store full payment card details.
Payment information is processed securely by our third-party payment providers.
4. How We Collect Your Information
We collect personal data directly from you when you:
• Complete registration or consultation forms;
• Place an order;
• Provide information during online consultations;
• Communicate with us via email, phone, or live chat
• Subscribe to marketing communications;
• Participate in feedback or surveys;
• Where you provide your email address in the course of purchasing or enquiring about a service, we may rely on the soft opt-in exemption under PECR to send you marketing about similar products or services, provided you are given the opportunity to opt out at the point of data collection and in each communication.
We may also collect data automatically through cookies when you interact with our website.
5. How We Use Your Information
We use your personal information for the following purposes:
• To provide healthcare services: including assessing your suitability for treatments, issuing prescriptions, and arranging pharmacy dispensing;
• To process orders and deliver products: including communicating with you about your purchase and arranging delivery via our partners;
• To verify your identity: including conducting identity checks when required;
• To manage your account: including sending service-related emails such as prescription reminders, abandoned cart notifications, and test result updates;
• For marketing purposes: to send promotional communications about our services and products. Where you have opted in, or where we rely on the soft opt-in exemption under the Privacy and Electronic Communications Regulations (PECR), we may contact you by email with relevant offers. You can opt out at any time;
• To comply with legal and regulatory obligations: including requirements from the Care Quality Commission (CQC), the General Pharmaceutical Council (GPhC), and the Information Commissioner’s Office (ICO);
• To improve our services: including conducting surveys, analysing usage data, and improving the functionality of our websites.
We rely on the following lawful bases for processing your personal data:
• Performance of a contract;
• Compliance with a legal obligation;
• Consent (where applicable for marketing);
• Legitimate interests (including for marketing to existing customers or those expressing interest in our services, under the soft opt-in rule).
6. Sharing Your Information
We only share your personal data where necessary and with trusted third parties, including:
• Delivery partners: such as DPD, to ensure products are delivered to you and you receive delivery notifications;
• Payment providers: to securely process transactions;
• Identity verification services: such as ComplyCube, for ID checks when required;
• Clinicians and partner pharmacies: to facilitate clinical assessments and dispensing of medicines;
• Regulators or law enforcement agencies: where required to comply with legal obligations.
We require all third parties to respect the security of your personal data and to process it in accordance with the law.
We do not sell your personal data to any third party.
7. How We Store Your Information
Your information is stored securely within the United Kingdom.
Where we need to transfer data outside the UK (e.g., cloud storage providers), we ensure appropriate safeguards are in place to protect your information, including the use of standard contractual clauses or reliance on adequacy decisions.
We have implemented appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, regulatory, tax, or reporting requirements.
Specifically:
• Patient records: are retained for a minimum of ten (10) years after your last order or consultation, in line with healthcare regulatory requirements.
• Marketing data: is retained until you withdraw your consent or opt out.
When retention is no longer required, your data will be securely deleted or anonymised.
9. Your Rights
Under data protection laws, you have rights including:
• Right of Access: to request a copy of your personal data we hold;
• Right to Rectification: to request correction of inaccurate or incomplete data;
• Right to Erasure: to request deletion of your data (subject to healthcare record-keeping obligations);
• Right to Restriction: to request limited use of your data in certain circumstances;
• Right to Data Portability: to request your data be transferred to another provider;
• Right to Object: to object to processing where our lawful basis is legitimate interest or direct marketing;
• You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us at support@getadrip.com.
You also have the right to withdraw consent for marketing at any time.
To exercise your rights, please email support@getadrip.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Marketing Communications
We may send you emails about our products and services that are similar to those you have purchased or shown interest in. This may be done under the soft opt-in exemption, which allows us to send marketing without explicit consent, provided you are given the chance to opt out both at the time of data collection and in each communication. You can unsubscribe at any time by following the link in our emails or contacting support@getadrip.com.
D) Get A Drip - Cancellation Policy
1. Introduction
This Cancellation Policy sets out your rights to cancel orders placed with Get A Drip Limited, Get A Drip Operations Limited, and Get A Drip Pharma Limited ("Get A Drip", "we", "us", "our").
It must be read alongside our Terms and Conditions and Terms of Sale.
2. Cancelling Non-Prescription Orders
If you have purchased a non-prescription product (such as a supplement or home testing kit), you have the right to cancel your order within fourteen (14) days of receipt.
Conditions:
• The product must be unopened, unused, and in its original packaging;
• You are responsible for return postage costs unless the product is faulty.
Refunds will be processed within fourteen (14) days of receiving the returned goods or proof of return.
Delivery charges are non-refundable unless cancellation is due to an error by us.
3. Cancelling Prescription Orders
Prescription treatments are exempt from standard consumer cancellation rights once:
• A clinical consultation has been approved, and
• A prescription has been issued.
You may only cancel a prescription order before clinical approval has been completed.
Once a prescriber has approved your consultation, cancellation is no longer possible.
4. Cancelling Subscriptions
If you have an active subscription:
• You can manage or cancel your subscription at any time by logging into your online account.
• Alternatively, you may request cancellation by contacting us at support@getadrip.com.
To avoid being charged for the next billing cycle:
• Cancellation must be completed at least fourteen (14) days prior to your next payment date.
If you cancel less than 14 days before your next payment, your cancellation will take effect after the next scheduled payment.
All subscriptions remain subject to clinical re-approval as a condition of continued supply.
5. Cancellations by Get A Drip
We reserve the right to cancel orders or subscriptions if:
• Clinical approval is not granted;
• Identity verification fails;
• Delivery cannot be fulfilled to your postcode;
• Stock becomes unavailable;
• There is a pricing or description error.
If we cancel an order, we will notify you by email and process any applicable refund within fourteen (14) days.
6. How to Cancel
To cancel an order or subscription, you must:
• Either manage your subscription through your online account; or
• Contact support@getadrip.com with your full name, order number, and the item(s) you wish to cancel.
We will confirm your cancellation request in writing.
Refunds (where eligible) will be made to the original method of payment.
7. Contact Information
Email: support@getadrip.com
Registered Office: Unit 5 Aylesford Court, Works Road, Letchworth Garden City, England, SG6 1LP.
E) Get A Drip - Shipping Policy
1. Introduction
This Shipping Policy sets out how Get A Drip Limited, Get A Drip Operations Limited, and Get A Drip Pharma Limited ("Get A Drip", "we", "us", "our") manage the delivery of orders placed through our website.
Please read it carefully alongside our Terms and Conditions, Terms of Sale, and Cancellation Policy.
2. Delivery Areas
We deliver products to addresses located within:
• England;
• Wales;
• Scotland (mainland only).
We do not deliver to:
• Northern Ireland;
• Channel Islands;
• Isle of Man;
• PO boxes;
• Forwarding addresses;
• International addresses.
If an order is placed for delivery outside of our service areas, we reserve the right to cancel the order and issue a refund.
3. Delivery Partners
We use DPD as our appointed delivery partner for all orders, including cold chain deliveries for temperature-sensitive prescription products.
Your contact details (email address and/or phone number) may be shared securely with DPD to enable shipment tracking and delivery updates.
4. Prescription Medication Deliveries
Prescription medications, including products requiring refrigeration (e.g. GLP-1 injection pens), are dispatched under strict cold chain conditions (2°C to 8°C).
Important conditions:
• You must ensure someone is available to accept delivery at the specified address.•
DPD will not leave prescription medication deliveries with neighbours, in safe places, or unattended.
• If a delivery attempt fails and cold chain conditions cannot be guaranteed, the medication will be destroyed and no refund will be provided.
We are not liable for failed deliveries resulting from customer unavailability.
5. Non-Prescription Product Deliveries
For non-prescription items (e.g. supplements, accessories):
• Deliveries may be made by DPD’s standard service.
• Standard delivery rules apply.
• Missed deliveries may be rearranged directly with DPD according to their policies.
6. Dispatch Times
• Orders are only dispatched after successful clinical approval (where required) and payment verification.
• We aim to dispatch orders within 1–2 working days after clinical approval and payment confirmation.
• Working days are Monday to Friday, excluding public holidays.
Dispatch and delivery times are estimates only and not guaranteed.
7. Delivery Times
• Most orders are delivered within 1–3 working days after dispatch.
• Delays may occur during periods of high demand, adverse weather, or other courier disruptions.
We are not responsible for delivery delays caused by DPD or events outside of our control.
8. Bank Holidays
Please be aware that:
• Deliveries may be delayed during UK bank holidays.
• Orders placed just before, during, or after a public holiday may experience longer dispatch and transit times.
9. Delivery Charges
Delivery charges will be displayed at checkout and confirmed before payment.
From time to time, we may offer free delivery promotions, subject to eligibility and time limitations.
Delivery charges are non-refundable unless cancellation or refund is due to an error on our part.
10. Risk and Ownership
• Risk in the products passes to you upon successful delivery.
• Ownership of the products passes to you once full payment has been received.
You are responsible for ensuring the security and proper storage of any delivered products after receipt.
11. Delivery Issues
If you believe:
• Your parcel has not arrived;
• Your parcel is damaged;
• The wrong item has been delivered;
you must notify us promptly by emailing support@getadrip.com with your order number and full details.
We will work with DPD and our pharmacy/clinical teams to investigate and resolve the issue.
12. Contact Information
For any queries about shipping or deliveries, please contact:
Email: support@getadrip.com
Registered Office: Unit 5 Aylesford Court, Works Road, Letchworth Garden City, SG6 1LP, United Kingdom.
F) Get A Drip - Cancellation & Refund Policy
1. Introduction
This Cancellation & Refund Policy sets out the terms under which Get A Drip Limited, Get A Drip Operations Limited, and Get A Drip Pharma Limited ("Get A Drip", "we", "us", "our") manage cancellations and refunds for products and services ordered through our website.
Please read this policy carefully before placing any orders.
This policy should be read alongside our Terms and Conditions, Terms of Sale, and Privacy Policy.
2. Cancelling Non-Prescription Orders
If you purchase non-prescription products (such as supplements, home testing kits, or accessories), you have the right to cancel your order within fourteen (14) days of receiving the goods, in accordance with your statutory rights.
Conditions:
• Products must be unopened, unused, and in their original packaging;•
• You are responsible for the cost of returning the goods unless the item is faulty or incorrectly supplied.
Refunds will be processed within fourteen (14) days of:
• Our receipt of the returned goods; or
• Your provision of evidence that the goods have been returned.
Delivery charges are non-refundable unless the refund is due to our error.
3. Cancelling Prescription Orders
Prescription-only medications are exempt from standard 14-day consumer cancellation rights once:
• You have submitted your consultation form; and
• A prescriber has clinically assessed and approved the prescription.
You may cancel a prescription order only before clinical approval is granted.
Once clinical approval is complete, your right to cancel is waived.
This exemption is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4. Cancelling Subscriptions
You may cancel your subscription at any time by either:
• Managing your subscription through your online account; or
• Contacting us by email at support@getadrip.com.
To avoid being charged for the next billing cycle:
• Cancellation requests must be received at least fourteen (14) days before your next payment date.
If you cancel with less than 14 days’ notice, your cancellation will take effect after the next scheduled payment.
All subscriptions are subject to ongoing clinical re-approval as a condition of continued supply.
5. Cancellations by Get A Drip
We reserve the right to cancel your order or subscription where:
• Clinical approval is not granted;
• Identity verification fails;
• Delivery to your postcode is not possible;
• Stock is unavailable;
• There is a pricing or product listing error.
If we cancel an order for these reasons, any payment made will be refunded within fourteen (14) days, unless otherwise stated.
6. Failure to Respond
If you fail to respond to our reasonable attempts to contact you within thirty (30) days, we will cancel your order or subscription and retain any payments made.
This covers the time and resources invested by our clinical and administrative teams in reviewing your consultation, assessing your eligibility for treatment, and processing your order.
Reasonable contact attempts include communication via email, telephone, and SMS where details have been provided.
7. Administrative and Clinical Charges
If you cancel your order after submitting your consultation form but before clinical approval is granted, we reserve the right to deduct a £25 administrative and clinical fee from any refund processed.
This charge covers the time and resources of our clinical and administrative teams involved in assessing your consultation.
8. Refunds
Where refunds are applicable:
• Refunds will be made to your original payment method;
• Refunds will be processed within fourteen (14) days of:
- Receipt of returned goods (if required); or
- Confirmation of refund eligibility (for services).
We are not responsible for delays caused by your bank or payment provider once the refund has been processed on our side.
No refunds will be given for services already completed (such as clinical assessments), or for prescription products once dispensed unless they are faulty.
9. Refunds Will Not Be Issued In the Following Circumstances
We do not offer refunds in the following situations:
• If you change your mind after your prescription has been approved or dispensed;
• If you fail to provide required documentation or information necessary for clinical review or identity verification;
• If you do not return requested items (such as test kits or packaging) that are required to process a refund;
• If you do not comply with safety requirements, cold chain delivery protocols, or reasonable instructions from our team that prevent us from completing your order.
In all such cases, we reserve the right to retain the full amount paid to cover the clinical and administrative time spent handling your consultation and order.
10. Faulty or Incorrect Products
If you believe you have received a faulty prescription product, you must first contact the manufacturer to obtain a Complaint Reference Number:
• Wegovy® (Novo Nordisk): 0800 023 2573 or complaintinfo@novonordisk.com
• Mounjaro® (Eli Lilly): 0800 121 8697 or uk_medinfo@lilly.com
Once you have the Complaint Reference Number, please contact us at support@getadrip.com for further resolution.
We may offer a replacement (subject to availability) or a refund upon confirmation of the fault.
11. Contact Information
If you have any questions about cancellations or refunds, please contact:
Email: support@getadrip.com
Registered Office: Unit 5 Aylesford Court, Works Road, Letchworth Garden City, England, SG6 1LP